Class Refund / Cancellation Policy

NY Cake Academy Classes are not eligible for refunds, however classes are transferrable.

All Bookings receive a confirmation immediately after booking. Please notify if you do not receive a confirmation email. Students are responsible to ensure they receive and read their confirmation email. All supplies are included unless stated in the class description.

If you would like to change a class date, you may do so by emailing 48 hours in advance. Please be sure to include the full name of the registered student, class confirmation number and class you wish to transfer into. If we do not receive an email from you stating you cannot make the class, your payment is forfeited. There is a 1 time courtesy makeup of a missed class. Please be sure you can make the new date and time before requesting a switch.  If you do not show up to your makeup class, your tuition is forfeited.

If a class is canceled due to low enrollment,  inclement weather or another circumstance beyond our control(power outage, facility issues,etc), we will contact you with as much advance notice as possible by email or telephone and issue you a refund to the original form of payment.

We will make every effort to run the class as long as it is safe to do so. If we make the decision to run the class and you decide not to come, you will not be able to get a refund, but we will offer you a credit for future use valid for 1 year.

Custom Image, Cake & Cookie Orders

Once you place a custom order, you will get a confirmation of your order. We will make your custom order and you are responsible for picking up your order on the date you selected.

Orders left on our premises that were never picked up, will forfeit the money paid for the order.

No refunds or credits will be issued.

Private Events & Birthday Parties

A 50% deposit is required to secure an event/party at NY Cake. Once deposits are made, date changes are not allowed. A date change would require a new booking and your old deposit would be forfeited.

If NY Cake Academy decides to cancel an event due to inclement weather or forces beyond our control (power outage, facility issues, etc), we will contact you with as much advance notice as possible and offer you a new date for your event.